We are aware of an issue with students using the Respondus Lockdown Browser app on an iPad. Students may receive an error message, in Blackboard, that says “Either you are not logged in or you do not have the appropriate privileges to perform this action. You may have access to other parts of the course.”…
Students may encounter an error on a Mac computer regarding the “SSInvitationAgent”. The error message prompts users to go into their Sharing settings to uncheck boxes. This action may not resolve the issue. Respondus Support posted alternative steps to resolve the SSInvitationAgent error. We have tested the linked steps and it resolved the issue. Respondus…
Update September 7, 2022 @ 4:04 PM: Panopto Support resolved the issue. Users should no longer receive error messages while recording/viewing content. Panopto Support is aware of an issue that is impacting Panopto recorder webcasts on roughly half of all customer sites. Customer webcasts using a Panopto recorder may fail to start or fail to…
Update 8/22/22 7:10 AM: We now have access to our ticketing system. There will be a delay in responses to email and voicemail requests. Thank you for your patience. The Center for Instructional Technology’s ticketing system is undergoing an unexpected maintenance. There will be a delay in responses to email and voicemail requests. We will…
Update 8/12/2022 3:13 p.m.: This issue has been resolved. We are aware of an issue affecting the Blackboard Mobile app after a recent update. If you are downloading the app for the first time, you may not be able to find the University of Alabama in the institution/workplace search bar. We are working with Blackboard…
Microsoft files generated using Windows, including .doc, .docx, .xls, .xlsx, .pptx, .ppt, .ppsx, and .pps files, can occasionally fail to process when uploaded to Turnitin. Files created using other operating systems are unaffected. Workaround: Convert your file to a PDF before attempting to upload to Turnitin. For best results, use Adobe Acrobat to convert.
Update 7/19/22: This issue is ongoing and affects tests being given through Respondus Lockdown Browser. Respondus Lockdown Browser displays content nearly identical to Google Chrome. While this issue is being resolved, tests with math equations should not require Respondus Lockdown Browser. For more test security options, view our Knowledge Base article: Testing Tips for Instructors When taking…
Turnitin assignments must have at least one point assigned for Max Points during set up. 0/0, or any score out of 0 points, will continue to display as Needs Grading in the Blackboard grade center. Other errors may occur when the Turnitin assignment grade appears in the Blackboard grade center, including inaccurate scores.
Instructors submitting final grades by importing grades from Blackboard may receive the error message “You have selected an invalid grade. Please contact the registrar.” If this error message is encountered, try this possible workaround: Change any F, W, or I grades to “none” by utilizing the dropdown menus next to those students. Click Submit. This…
Update 5/3/2022 8:49 a.m.: This issue has been resolved. About 30 fully online UA Online courses had end dates erroneously indicated as April 29, denying access to enrolled students and limiting visibility for instructors. The courses have now been made available. Anyone still unable to access Spring 2022 courses should email cit@ua.edu. Some users have…
