Category: Known Issues


Known Issue – Panopto Remote Recorder in Windows 11

Microsoft has made some changes to the audio recording service in Windows 11 that affect the Panopto Remote Recorder. This is not affecting users that record through the Panopto desktop application, web version, or Blackboard. If you have or plan to upgrade to Windows 11, Panopto may not be able to record audio until a…


Turnitin Maintenance Reminder – Aug 12

Turnitin will take an 8 hour maintenance window on Saturday, August 12, 09:00AM – 5:00PM,  with the following services being unavailable during these times: Turnitin Draft Coach Gradescope Feedback Studio for iOS Please let us know if you have any questions by submitting a request to our support portal.


Known Issue – Turnitin AI writing detection unavailable

Turnitin’s AI writing detection feature is no longer available in Blackboard. The AI writing detection report is located in the Similarity area of the Feedback Studio and is only visible to instructors and administrator users. This feature was a temporary addition to our Turnitin environment, and we are not continuing its use based on the…


Resolved- Qualtrics Access Error

Update: This issue is resolved. Users should be able to access Qualtrics through the URL qualtrics.ua.edu without receiving an error message. If you are still receiving an error, please let us know. CIT is aware of an issue where users get an error message when trying to access qualtrics.ua.edu. We are working on this and…


Known Issue – Simple Syllabus lists incorrect required materials

CIT has received reports from several instructors that Required Texts are listed incorrectly for Fall syllabi in Simple Syllabus. Please follow these steps to begin troubleshooting this issue: Check The University Supply Store website to confirm that the listed texts are correct. If the texts are listed incorrectly at the Supe Store website, email textbook@ua.edu…


Known Issue – Turnitin AI feature ends August 1

Turnitin’s AI writing detection feature will become unavailable on August 1, 2023. The AI writing detection report is located in the Similarity area of the Feedback Studio and is only visible to instructors and administrator users. This feature was a temporary addition to our Turnitin environment, and we are not continuing its use based on…


Known Issue – August 12 Turnitin Maintenance

Turnitin will take an 8 hour maintenance window on August 12, 09:00AM – 5:00PM,  with the following services being unavailable during these times: Turnitin (including all Integrations) Originality (including all Integrations) Similarity (including Integrations) Draft Coach Gradescope (Code Similarity & LTI 1.3 Only) Feedback Studio for iOS CIT will post another reminder about this maintenance…


Simple Syllabus login errors

Update 6/28/23: We are still working with the vendor to resolve the issue. In the meantime, users should be able to access Simple Syllabus by adding a tool link in their Blackboard course. Follow the instructions below or visit our knowledge base article: In your Blackboard course, click on the +  icon at the top…


Resolved – AWS issue causes error message

Resolved: This issue was resolved around 5:45 PM on 6/13/23. We are aware of an Amazon Web Services (AWS) degradation that is impacting some of our tools accessed through Blackboard. Users may receive an error message when attempting to launch various third-party tools. CIT is working with Blackboard Support and monitoring the AWS service page.…


RESOLVED – People.ua.edu Unavailable

Update 6/13/2023: This issue has been resolved. CIT is aware that people.ua.edu website is unavailable at this time. Users are receiving a “404 Error – Page not found” message when attempting to access the site. We are working with support to resolve this issue and will update this page with any new information. If you…