Author Dr. Rachel Thompson


Panopto Scheduled Maintenance – January 8

From Panopto: Scheduled Maintenance Reminder Panopto Cloud Operations Status Title: Panopto NA Cloud Scheduled Downtime Planned Start: January 9, 2022 2:00AM UTC Expected End: January 9, 2022 6:00AM UTC Affected Infrastructure Components: Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations Locations: North America (NA) Details: On Saturday, January 8th, your Panopto Cloud…


UA Zoom HIPAA and SARS Accounts

IMPORTANT MESSAGE FOR UA ZOOM HIPAA AND SARS ACCOUNTS: Some UA faculty and staff may have received emails or login messages from Zoom inviting them to link the UA single-sign-on account to existing Zoom accounts that use an email alias containing ua.edu. Users with HIPAA-compliant or SARS-integrated accounts, please do not connect your HIPAA-compliant or…


RESOLVED – Known Issue: Respondus Monitor Service Degradation

Update 12/8 @ 12:35 pm – Respondus reports that this issue is resolved. The service degradation occurred approximately between 9:55 am and 12:15 pm CST. Respondus is investigating reports of users encountering errors when they attempt to start a proctoring session using Respondus Monitor. The status of this issue can be tracked on the Respondus…


Known Issue: Finding Courses in Blackboard Learn Course List

As part of UA’s transition to Blackboard Ultra base navigation, we are making some changes to course term set up to show upcoming and current courses accurately. While these changes are underway, course lists may not show as expected. To find courses from another semester, click on Current Courses at the top of your course…


Instructional Technology News – November 29

Hello instructors, We’re in the home stretch! This is Melissa from The Center for Instructional Technology with some news and tips for this final week of fall semester classes. Zoom Log in – Change to Log in with SSO UA Zoom users should now log into Zoom through single sign-on using their myBama credentials rather…


Instructional Technology News – November 11

Hello instructors, Melissa from The Center for Instructional Technology here with some early November news and tips. Email Address in Blackboard Students who are also employees have both @ua and @crimson email addresses. These students can now specify which address they would like to use for Blackboard Learn communications. Students should use their @crimson email addresses for all academic and student-related communications. Additional information and…


Pearson Scheduled Maintenance – November 20

Pearson will perform scheduled maintenance on Saturday, November 20, 12:00 – 8:00 a.m.. Students will be unable to access Blackboard Learn-integrated Pearson content during the entire maintenance window, including all MyLab, Mastering and MyLabsPlus, Enhanced Revel, MyEnglishLab, and Pearson English Portal content. Additional information is available via the Pearson System Status webpage.


Known Issue: Low speaker volume in Blackboard Collaborate when using iOS 15 and Safari 15

From Blackboard: Collaborate – Low speaker volume in Collaborate when using iOS 15 and Safari 15 Date Published: Nov 08, 2021 Category: Product:Known Issues & Error Messages; Version:Web Conferencing Article No.: 000076023 Product: Collaborate Service Pack(s): Web Conferencing Description: Collaborate users on iOS 15 and Safari 15 are experiencing low speaker volume that may make…


RESOLVED – Known Issue: Turnitin SSO Login Issues

Some UA users may have been unable to log into Turnitin Monday, November 8, 7:43 PM – Tuesday, November 9, 6:01 AM. Turnitin has resolved this issue. Real-time information about Turnitin status, as well as updates about schedules maintenance and past incidents, is available on the Turnitin status page. From Turnitin: We’ve fixed it! Due…