Update: Issue Resolved The incident occurred between 9:30 AM and 2:05 PM on 10/28/24. Visit Turnitin’s status page to view the incident report. Turnitin is experiencing an unexpected service incident. Users may experience slowness and/or error messages when accessing the tool or submitting and accessing reports. This incident began around 11:52 AM on 10/28/24. We…
CIT received multiple reports of issues with the Send Email tool and issues with Blackboard email notifications. Anthology Support is aware of this issue and they are working to resolve it. This issue began around 9:30 AM on October 7, 2024. Update, 10/8/24: Anthology’s investigations identified the issue was due to email notification infrastructure becoming…
Greetings from your Center for Instructional Technology! CIT provides training, support, and consultations for UA’s instructional technologies and technology accessibility. Visit cit.ua.edu to find step-by-step guides with pictures, discover upcoming workshops and webinars, or book an appointment. You can also reach us at cit@ua.edu or 205-348-3532 or visit us in A203 Gordon Palmer Hall. This…
There is a known issue where pressing the function key that leads to the emoji menu can cause a freeze for the keyboard (Mac users). This issue will be resolved by Respondus within the next few weeks. Until then, students must perform a hard shut down on the device, then start LockDown Browser again. Contact…
Instructors can now adjust message settings in Ultra Course View. They can set the following limits on messages within the course: Students can message anyone in their course Students can only message staff and students in their groups Students can only message staff Students can only reply to messages Turn all messages off, which sends…
Qualtrics will undergo a maintenance on Saturday, October 5, 2024 from 1:00 PM to 2:30 PM. What is affected? Qualtrics dashboards, results reports, and printed reports. Users will not be able to create, modify, or delete dashboards, results reports, or printed reports. Users should not attempt to make changes to dashboards, results reports, or printed…
Greetings from your Center for Instructional Technology! CIT provides training, support, and consultations for UA’s instructional technologies and technology accessibility. Visit cit.ua.edu to find step-by-step guides with pictures, discover upcoming workshops and webinars, or book an appointment. You can also reach us at cit@ua.edu or 205-348-3532 or visit us in A203 Gordon Palmer Hall. This…
Some student users are receiving an error when accessing third-party tools in Blackboard. The error begins “Invalid locale format: false” If your students are experiencing this issue, please visit our knowledge base article for the workaround: Known Issue – Students get an Invalid Format error when accessing third-party tools
Update: The notifications error from Simple Syllabus is an issue within the syllabus management system. UA has reported this to the vendor, and Simple Syllabus support is working on a resolution. CIT has received reports that instructors and faculty received notifications about unpublished syllabi in error. We are looking into this issue and will keep…
Greetings from your Center for Instructional Technology! Happy #FirstDayUA and best wishes for a successful semester to students and instructors starting classes today. CIT provides training, support, and consultations for UA’s instructional technologies and technology accessibility. Visit cit.ua.edu to find step-by-step guides with pictures, discover upcoming workshops and webinars, or book an appointment. You…
