Issue Amazon Web Services (AWS) is experiencing a service issue in the US East 1 region. This is causing issues with multiple instructional technologies and affects how users can access them. The following are ongoing: Support All vendors are working with Amazon Web Services to mitigate and resolve the issue. We will update this post…
Resolved All users should be able to access Turnitin assignments, grading, and roster syncs through Blackboard. Duration: Tuesday, October 14, 2025 11:15 AM CDT – 12:15 PM CDT If you are still experiencing issues with Turnitin please clear the cache in your internet browser. If the issue persists, contact the Center for Instructional Technology for…
Turnitin has an upcoming 6 hour maintenance window. When: Saturday, October 25, 2025 ; 10:00 AM – 4:00 PM CDT CIT supported tools: Turnitin, Turnitin Draft Coach, Gradescope How are you affected? UA users may not be able to access Turnitin or they may receive an error message when attempting to access Turnitin services.
Resolved The issue is resolved Duration: September 10, 2025 9:31 AM – 12:07 PM CDT If you are still experiencing issues accessing third-party tools please contact the Center for Instructional Technology for more troubleshooting. Monitoring Blackboard Support has implemented a fix for the LTIs connection and are monitoring the results. Issue Blackboard is reporting that…
Issue We are aware that the new update of Google Chrome (Version 139.0.7258.155 (Official Build) (arm64) inserts a “Homework help” button in the URL bar. This feature is part of the internet browser and not part of Blackboard, our learning management system. Support As part of the Google Chrome browser, this tool is not under our…
Resolved The Office of Information Technology and CIT have resolved the issue with the connection between Blackboard Ultra and OneDrive. When connecting to OneDrive from the Blackboard content editor, users will be prompted to login to Microsoft with their UA or Crimson email address and password. After authenticating through DUO, users should see the file…
Resolved Users should now be able to access Panopto and view Panopto videos in Blackboard. Panopto Support is continuing to investigate the root cause and monitoring cloud metrics to ensure the issue is resolved. Duration: 7:42 AM – 9:07 AM, September 3, 2025 Issue Users may receive an error message when logging into Panopto or…
Resolved The playback issues resolved by 9:50 PM on Tuesday, September 2, 2025. If you are in a fully online class through UA Online and still experiencing issues with Mediasite videos, please contact UA Online Tech Support. Issue UA Online users are having trouble with playing videos on the Mediasite platform, through embeds, and links.…
Resolved Panopto Support identified the source of the increased error rates and issued a fix. All UA users should now have access to Panopto via links in Blackboard and logging in at the direct URL. Date: Wednesday, August 27, 2025Duration: 8:35 AM – 11:40 AM CST Update Panopto Support reports that all Panopto Cloud environments…
Issue Users reported slowness while accessing Blackboard and loading pages and materials within Blackboard. Resolved Blackboard Support resolved the issue and performance should be back to normal. Duration: August 26, 2025 from ~ 9:25AM CST to 9:45AM CST If you are still experiencing slowness, please contact CIT for more troubleshooting.
