Upcoming scheduled maintenance notice
Turnitin will have a planned 4 hour maintenance window on Saturday, January 27, 2024 10:30 AM – 2:30 PM. The following services will be impacted:
Users may receive an error message when accessing third-party tools and integrations within Blackboard. Third-party tools and integrations allow you to easily access information, documents, and services outside of Blackboard Learn. Textbook publisher content is an example of a third-party tool.
Old integrations are phasing out
Some integrations are phasing out and being replaced with newer versions. If a course uses an outdated version of an integration, instructors and students may not be able to access the tool as expected. If you are unable to access a tool or integration in your Blackboard course, please contact CIT to troubleshoot this issue.
Google Chrome changes in 2024
Starting January 2024, Google will roll out changes to its Chrome browser, restricting all third-party cookies by default. In January, a random 1% of all Chrome users will receive this change, called “Tracking Protection.” The change will be rolled out to all users throughout 2024. View the workaround in the CIT Knowledge Base.
11:50AM – Box has announced they have identified the root cause and services are returned. Visit status.box.com/ for updates.
11AM – Box has announced a complete service disruption and has confirmed this issue is impacting all Box Services. Users attempting to use Box may see errors and timeouts, but for the most part, services will be completely inaccessible. Visit status.box.com/ for updates.
In Blackboard, the Institution page may not be available during a maintenance window starting at 2:00 AM Central on Tuesday, December 12, 2023. This maintenance should last for about an hour. Users may receive a “503 Service Temporarily Unavailable” message, but they should still be able to access their courses.
Please contact the Center for Instructional Technology if you experience an error outside of the maintenance window.
Panopto has announced that it is experiencing a service disruption and that users may experience errors with all aspects of Panopto, including login, recording, playback, editing, browsing, and viewing.
Panopto will update this issue announcement by 17-Nov-2023 7PM Central.
CIT is aware of a sporadic issue where some students attempt to access a Turnitin assignment in the Safari browser. Instead of accessing the assignment, students are prompted to login again through a Turnitin interface.
Workarounds
Students have a couple of options to workaround this issue.
1. Use another browser (Firefox or Chrome).
OR
2. Turn off the “cross-site tracking” in the browser settings.
If the problem persists, please contact the Center for Instructional Technology for more troubleshooting.
Resolved @10:00 AM: Turnitin service is restored.
CIT is aware of a Turnitin service incident on Thursday, November 2, 2023. During this time, you may find that you are unable to access Turnitin through Blackboard or access reports.
We will update this post as we receive more information, or you can track this issue’s progress at the Turnitin Status page.
Resolved @2:45 PM: Turnitin Support reports that service has been restored.
Turnitin Feedback Studio is currently experiencing an unexpected service incident.
Users may have trouble using Turnitin Feedback Studio through Blackboard and receive an error message that says “Sorry, we could not process your request. You are not authorized to access this resource.”
We will update this post as soon as we receive more information, but you can also follow the progress of this issue on the Turnitin status page.
Update: The Panopto Cloud maintenance has changed to Friday, November 3, 2023. Our site will be down for maintenance from 10:00 pm to 11:30 pm.
Please contact the Center for Instructional Technology if you have any questions.
Resolved: The issue with AWS was resolved on September 18, 2023 around 11:15 PM. The full details are on the Amazon Web Services status page.
CIT is aware of an issue with Amazon Web Services (AWS) that is affecting some instructional technologies. We have received reports that some cloud based tools, like Panopto and Turnitin, give sporadic error messages. Amazon Web Services is investigating and working on a solution.
We will update this post with any new information.
