Category Known Issues

The latest version of Panopto for Mac will not work with macOS 10.12 (Sierra). We recommend upgrading your OS version. Panopto System Requirements How to Update your Mac

On Friday, March 20th, 2020, between the hours of 1:00 a.m. – 5:00 a.m. CDT, Blackboard Cloud Services will be performing network maintenance on the data center that houses UA’s Blackboard Learn instance. While they anticipate no interruption in service as a result of the work being performed, they cannot entirely rule out periods of…

MacOS users that have upgraded their operating system to Catalina (10.15) are unable to use their webcam in Blackboard Collaborate Original sessions. After upgrading to MacOS Catalina (10.15), users will receive a “No video sources found” error when attempting to use their webcam.

Update – Last week, during a UA-initiated technical process, an incident occurred that deleted the Blackboard Learn accounts for about 200 students. The enrolled students have been added back into their spring 2020 Blackboard Learn courses, but we are still attempting to recover access to their course work for this semester. All affected instructors and…

Students enrolled in courses that use McGraw Hill assignments may receive an error when viewing their calendar in any course. Deselecting the course using McGraw Hill and refreshing the page populates assignments for all other courses.

Box Engineering Teams continue to investigate the issue impacting uploads, downloads, and previews. We have amended this status post to include impact to additional endpoints including Box Sync, Box Drive, and our API.View Box status at https://status.box.com/. This issue is also affecting Box View and the Box integration in Blackboard. Update: Box reports that services…

OIT encourages Mac users to not upgrade to Catalina at this time. If you have any questions, please contact the IT Service Desk at 205-348-5555. OIT has discovered several enterprise-wide incompatibilities with the Mac OS Catalina. One of these instances is that 32-bit applications cannot run on Catalina. This includes Endnote, McAfee, OIT’s remote support tool,…

UPDATE, 5:49 pm cst: Blackboard Learn is now available.Outage Details will be posted at status.blackboard.com when available. Original: Blackboard Learn is currently unavailable. The outage appears to be widespread, impacting many Blackboard Learn customers. We will provide updates as we get them from Blackboard.

All Box services are down, including UA Box. In Blackboard, Box View (inline grading) and Cloud Upload are affected. Box is investigating the issue, find updates here. Update: Outage was slowly restored between 1-2 pm cdt.

Users are encountering various issues accessing or viewing courses in the Blackboard Learn channel in MyBama. While this issue is being resolved, click on the “Access all of your Blackboard Learn Courses” link or go directly to Blackboard: ualearn.blackboard.com Edit: Channel now displays courses for the three most recent semesters, as intended.