Category Known Issues


Black Course Menu Text

After our August 2019 update of UA’s Blackboard Learn system, we have noticed some instances of course menus with black text, which renders it virtually unreadable. The fix for this issue is to go to the Course Management menu, then Customization > Teaching Style Scroll to check settings, the text under “Menu Style” shows it’s…


Blackboard Learn Privacy Notice

Users logging in to Blackboard Learn after recent upgrades may be asked to agree to Privacy Terms and Conditions via a click-through announcement. This announcement is part of Blackboard’s efforts to meet newly required international data privacy regulations, including the European General Data Protection Regulation or GDPR. The GDPR and other data privacy regulations require…


Blackboard Slowness – July 5th, 2019

Many Blackboard customers, included UA, have been experiencing intermittent slowness issues since the morning of Wednesday, July 3rd. Blackboard is aware of the problem and they are working to correct the underlying issue.


Needs Grading option for showing items not included in grading calculations

Needs Grading has a new option for showing items that are not included in grading calculations, which is always unchecked by default. If the “Include in Grade Center grading calculations” setting is not selected for an assignment, test, or other Grade Center column, it will not display in Needs Grading without selecting this new option.…


Non-functional buttons in IE and Edge

Many buttons do not function properly in the unsupported browser Microsoft Edge or Internet Explorer. This includes submit buttons for assignments and toggle arrows when sending email.


Blackboard Learn Privacy Notice

Users logging in to the upgraded Blackboard Learn system for the first time may be asked to agree to Privacy Terms and Conditions via a click-through announcement. This announcement is part of Blackboard’s efforts to meet newly required international data privacy regulations, including the European General Data Protection Regulation or GDPR. The GDPR and other…


Long filenames cause Blackboard Learn errors

Blackboard Learn users should avoid lengthy filenames for content they upload to Blackboard. Keep filenames to under 64 characters to avoid these errors.


People.ua.edu

All people.ua.edu sites are currently down. We will update with more information as we receive it.


Blackboard App – Due date Discrepancy

There’s known issue where if a user is located in a different time zone than their school’s server, they will see a different due date in the app compared to the desktop. The student will need to follow the due dates listed in the desktop version of Blackboard Learn to be in sync with the…


RESCHEDULED: March 31, 2019 – Blackboard Learn Data Center Maintenance

On Sunday, March 31, 2019 between the hours of 1:00 a.m. – 6:00 a.m. CDT, Blackboard will be performing service impacting maintenance at the data center that hosts UA’s instance of Blackboard. Our Blackboard Learn servers will be offline during this maintenance period.