Respondus Monitor Processing Delays

Respondus Monitor encountered issues processing the proctoring data and videos for a number of exams taken on Thursday 4/30 and Friday 5/1. A patch for the problem has been created and the affected exam sessions were scheduled to be reprocessed over the weekend, as soon as the patch clears QA.

Exams using Respondus Monitor since Friday 6pm PT are not affected by this issue. Proctoring results for those sessions are processing on a normal schedule.

If you have questions about this issue, please open a support ticket at https://support.respondus.com/support/ .