Respondus Monitor encountered issues processing the proctoring data and videos for a number of exams taken on Thursday 4/30 and Friday 5/1. A patch for the problem has been created and the affected exam sessions were scheduled to be reprocessed over the weekend, as soon as the patch clears QA. Exams using Respondus Monitor since…
Resolved: The issues impacting the SJC1 region are now resolved following changes by an upstream networking provider — Qualtrics is currently investigating connectivity issues for the eastern part of the US. For more information: https://www.qualtrics.com/status/
Resolved – Due to an unexpected network issue, you may have been unable to access Turnitin or iThenticate today. Some users may have been able to access these services but would have experienced degraded performance. Users accessing Turnitin via integrations were also impacted by this disruption. Service has been restored. Turnitin encountered a disruption between…
Panopto is investigating increased latencies and error rates. Some students are reporting error messages referencing technical difficulties. More on the Partial Service Disruption from Panopto- http://trust.panopto.com/ Update, April 2, 8:43 am: After overnight maintenance, Panopto is fully operational.
The latest version of Panopto for Mac will not work with macOS 10.12 (Sierra). We recommend upgrading your OS version. Panopto System Requirements How to Update your Mac
On Friday, March 20th, 2020, between the hours of 1:00 a.m. – 5:00 a.m. CDT, Blackboard Cloud Services will be performing network maintenance on the data center that houses UA’s Blackboard Learn instance. While they anticipate no interruption in service as a result of the work being performed, they cannot entirely rule out periods of…
MacOS users that have upgraded their operating system to Catalina (10.15) are unable to use their webcam in Blackboard Collaborate Original sessions. After upgrading to MacOS Catalina (10.15), users will receive a “No video sources found” error when attempting to use their webcam.
Update – Last week, during a UA-initiated technical process, an incident occurred that deleted the Blackboard Learn accounts for about 200 students. The enrolled students have been added back into their spring 2020 Blackboard Learn courses, but we are still attempting to recover access to their course work for this semester. All affected instructors and…
Students enrolled in courses that use McGraw Hill assignments may receive an error when viewing their calendar in any course. Deselecting the course using McGraw Hill and refreshing the page populates assignments for all other courses.
Box Engineering Teams continue to investigate the issue impacting uploads, downloads, and previews. We have amended this status post to include impact to additional endpoints including Box Sync, Box Drive, and our API.View Box status at https://status.box.com/. This issue is also affecting Box View and the Box integration in Blackboard. Update: Box reports that services…
