In Blackboard app version 5.8 on iOS devices, the question text in tests is repeated every few questions resulting in duplicated questions and mis-matched answer choices. This issue was resolved in Blackboard app version 5.8.1 (iOS only), which was released on October 26, 2020. Update your Blackboard app if using an iOS device to avoid…
Students who have used the Honorlock Chrome browser extension for test proctoring at other colleges or universities may receive an error message when taking tests in Blackboard. These users should uninstall the Honorlock extension to avoid this issue. If the extension is still needed, reinstall to get the updated version which does not cause this…
Update 10/20 10:47 am, Turnitin believes the issue to be resolved. Users may experience slowness while using the service as the system recovers. Turnitin is currently investigating and working to resolve a major outage. This known issue will be updated when the issue is resolved. For more information, visit the Turnitin Status Page.
Trouble shooting for “You have not logged in yet or your session expired,” or other connectivity and IP address error messages: “Forget” non-Eduroam networks How to forget a Wi-Fi network on your iPhone, iPad, iPod touch, or Mac How to forget a Wi-Fi network on your Windows 10 PC Disable MAC Randomization in Windows 10…
Chromebook devices that are unable to update the Google Chrome browser to version 79 or higher will be presented with an error when attempting to join a Blackboard Collaborate Ultra session using the Google Chrome browser. The user will be unable to join the session and the error will reference the version of Google Chrome…
Update 3:20pm – Issue resolved. Load balancer restarted and service resumed. For some users, the Blackboard Learn course list in myBama is not loading courses. To access Blackboard Learn courses from myBama, select More at the top of the screen and choose Blackboard. Users can also log in to Blackboard Learn directly at ualearn.blackboard.com using…
Windows 10S is not a compatible operating system with LockDown Browser, nor can LockDown Browser be obtained via the Windows App Store. At present, support for Windows 10 S Mode isn’t on the roadmap for LockDown Browser. Full Respondus Support Article Compatible Operating Systems Windows: 10, 8, 7. Windows 10S is not a compatible operating…
When using Safari, Blackboard pages with embedded Panopto content may redirect to the Panopto login page, preventing access to the Blackboard course. To avoid this, click on Safari in the tool bar > click on Preferences > select Privacy. Uncheck the box that says Website Tracking: Prevent cross-site tracking.
Update, Monday, Aug. 24: On Aug. 19, 2020 at 8:04pm, a Blackboard Learn database query caused high load on the database and resulted in a service interruption. Database servers were restarted, and service was resumed by 8:50pm. Measures have been put in place by Blackboard to prevent future database service interruptions. Original Post, Wednesday, Aug.…
Blackboard Learn was unavailable unexpectedly from 1:41 am until 2:30 am, Friday July 17th, 2020.
