Trouble shooting for “You have not logged in yet or your session expired,” or other connectivity and IP address error messages: “Forget” non-Eduroam networks How to forget a Wi-Fi network on your iPhone, iPad, iPod touch, or Mac How to forget a Wi-Fi network on your Windows 10 PC Disable MAC Randomization in Windows 10…
Chromebook devices that are unable to update the Google Chrome browser to version 79 or higher will be presented with an error when attempting to join a Blackboard Collaborate Ultra session using the Google Chrome browser. The user will be unable to join the session and the error will reference the version of Google Chrome…
Update 3:20pm – Issue resolved. Load balancer restarted and service resumed. For some users, the Blackboard Learn course list in myBama is not loading courses. To access Blackboard Learn courses from myBama, select More at the top of the screen and choose Blackboard. Users can also log in to Blackboard Learn directly at ualearn.blackboard.com using…
Windows 10S is not a compatible operating system with LockDown Browser, nor can LockDown Browser be obtained via the Windows App Store. At present, support for Windows 10 S Mode isn’t on the roadmap for LockDown Browser. Full Respondus Support Article Compatible Operating Systems Windows: 10, 8, 7. Windows 10S is not a compatible operating…
When using Safari, Blackboard pages with embedded Panopto content may redirect to the Panopto login page, preventing access to the Blackboard course. To avoid this, click on Safari in the tool bar > click on Preferences > select Privacy. Uncheck the box that says Website Tracking: Prevent cross-site tracking.
Update, Monday, Aug. 24: On Aug. 19, 2020 at 8:04pm, a Blackboard Learn database query caused high load on the database and resulted in a service interruption. Database servers were restarted, and service was resumed by 8:50pm. Measures have been put in place by Blackboard to prevent future database service interruptions. Original Post, Wednesday, Aug.…
Blackboard Learn was unavailable unexpectedly from 1:41 am until 2:30 am, Friday July 17th, 2020.
Blackboard will be performing scheduled infrastructure maintenance for Collaborate Ultra on Thursday, July 9, 2020 from 1:00 AM – 5:00 AM. Collaborate Ultra customers will experience intermittent availability during this time.
The Panopto cloud will be updated on June 27th, 2020. This update will require approximately 3 hours of downtime beginning at 8pm Central Time. During the downtime, users will not be able to access Panopto videos, and any attempts to upload new recordings will result in a “Server unable to connect” message.
Respondus Monitor encountered issues processing the proctoring data and videos for a number of exams taken on Thursday 4/30 and Friday 5/1. A patch for the problem has been created and the affected exam sessions were scheduled to be reprocessed over the weekend, as soon as the patch clears QA. Exams using Respondus Monitor since…
