Unable to join Blackboard Collaborate Ultra sessions using Chrome Version 79 or Lower – Chromebook
- September 24th, 2020
- in Known Issues
Chromebook devices that are unable to update the Google Chrome browser to version 79 or higher will be presented with an error when attempting to join a Blackboard Collaborate Ultra session using the Google Chrome browser. The user will be unable to join the session and the error will reference the version of Google Chrome installed on the device.
Resolution/Workaround:
First, make sure that you are indeed unable to update to a more recent version of Chrome. Chrome Update Instructions
If you are unable to update, impacted users may still be able to join Blackboard Collaborate Ultra sessions from their Chromebook device by using an alternate browser.
Chromebook devices that support installing and running apps from the Google Play Store can install one of the following for use with Blackboard Collaborate Ultra:
- Microsoft Edge
- Mozilla Firefox (requires a touch-screen device)