Update 8/22/22 7:10 AM: We now have access to our ticketing system. There will be a delay in responses to email and voicemail requests. Thank you for your patience. The Center for Instructional Technology’s ticketing system is undergoing an unexpected maintenance. There will be a delay in responses to email and voicemail requests. We will…
Update 8/12/2022 3:13 p.m.: This issue has been resolved. We are aware of an issue affecting the Blackboard Mobile app after a recent update. If you are downloading the app for the first time, you may not be able to find the University of Alabama in the institution/workplace search bar. We are working with Blackboard…
Turning has a new name! Our clickers & mobile polling software has been rebranded to PointSolutions and is powered by Echo360. Turning has merged with Echo360 and the software and mobile app have changed their name to PointSolutions. The processes in the desktop software (for instructors) are the same, but with new branding from Echo360. For…
We are working on some behind-the-scenes changes to Blackboard’s course settings in an effort to provide a better user experience. Moving forward, courses will not have default course availability dates associated with their term. This means that courses will not become available/unavailable on a preset date unless manually set by the instructor or department. If…
Some users may have experienced a Blackboard service outage from approximately 9:30 PM Central on June 9 to 12:30 AM Central on June 10. Service was restored around 12:30 AM. When the incident investigation is complete, we will share its results. Contact cit@ua.edu with questions or concerns.
A forthcoming security update for LockDown Browser will affect managed computers running Windows 7 or 8. Officially, these older versions of Windows aren’t supported by LockDown Browser, but Respondus does their best to accommodate these users. Students Students using Windows 7/8 with the “student edition” of LockDown Browser on their personal computers will be fine…
Update 12/8 2:05 PM: Panopto issues are resolved. Update 12/8 8:03 AM: Amazon implemented a mitigation that returned services to an operational status at approximately 6:35pm. Previously reported issues with the Respondus Lockdown Browser dashboard should be resolved. Panopto continues to experience errors this morning. Visit the Panopto status page for updates. Update, 12/7 4:04…
As of November 23, 2021, some users may see courses from the fall 2018 term in their Blackboard Learn course list. These may include dropped courses and may temporarily produce notifications to users, which can be ignored. Students’ Fall 2018 courses will be removed from the course list in the coming weeks.
Students who are also employees have both @ua and @crimson email addresses. Users can now define which of their official UA email addresses (must be @ua.edu or @crimson.ua.edu) are used for Blackboard Learn communications. To determine which email is being used within Blackboard Learn, you can check your profile in Blackboard. After logging in, click…
