Some instructors see an “Access Denied” error message when setting up the OIRA Syllabus Link tool in a Blackboard course. The workaround is to click “OK” on the error page, then click “Cancel” when the OIRA Syllabus Link tool reappears. The link will be created at this point. This is most likely to happen for courses copied from courses in a previous semester that used the OIRA Syllabus Link.
All currently enrolled students are required to use DUO for authentication into myBama. DUO is supported by the IT Service Desk.
The Blackboard system time out period for no activity is 3 hours. Some users experienced a Blackboard time out prior to the 3 hour limit. The recommended practice is to close the myBama tab or window after going to Blackboard from myBama. This will prevent a myBama time out from impacting Blackboard use.
Updates for clicker and mobile device polling became available in Fall 2017.
We have heard of sporadic cases of students and faculty who open a Blackboard course and do not see the menu on the left side of the course. This appears to be related to opening Blackboard in a browser that has been sized under 1000 pixels which includes using a browser on a cell phone. Clearing the browser cache or using a different browser will cause the menu to reappear. Students should use the Blackboard app instead of a browser on a cell phone to open Blackboard.
Support for the Mobile Learn app ended in August 2017. The Blackboard app for students and the Blackboard Instructor app are options for Mobile Learn users.
Blackboard My Courses Course Display workaround contains instructions for users who have more than 300 Blackboard courses.
When a course cartridge or course content is imported into a Blackboard course, there is a slight possibility that the course name may change to the name of the publisher or previous course. Please contact our office to request a fix for the name of the course.
The option to select not to allow observers for a Blackboard course changes to yes. The work around is to put items that observers should not view into content areas and to select “deny observers” for those content areas in the course menu.
Students using the math program from HAWKES Learning should use Firefox or Chrome when opening this program through their Blackboard course.
