News


Resolved – Blackboard Institution page error

Resolved The Blackboard Institution page is now available for all users. Duration: October 20, 2025 1:30 PM CDT – 3:15 PM CDT. If you are unable to see the Institution page, please clear the cache in your browser. If the issue persists, contact the Center for Instructional Technology for more troubleshooting. Issue The Institution page…


Resolved – Multiple Tool Service Incident

Resolved Resolved 5:53 PM CDT: All issues with access and slowness should be resolved for the following tools: Duration: October 20, 2025 ~2:00AM – 6:00PM CDT If you are still experiencing any slowness or issues with accessing instructional technologies please contact the Center for Instructional Technology for more troubleshooting. Update Update 4:30 PM Amazon Web…


Resolved – Turnitin Service Incident 10-14

Resolved All users should be able to access Turnitin assignments, grading, and roster syncs through Blackboard. Duration: Tuesday, October 14, 2025 11:15 AM CDT – 12:15 PM CDT If you are still experiencing issues with Turnitin please clear the cache in your internet browser. If the issue persists, contact the Center for Instructional Technology for…


October 2025 Newsletter

Hello and happy fall from the CIT team! As the leaves begin to turn and the semester picks up speed, we’re excited to bring you this month’s newsletter filled with updates, resources, and opportunities to support your teaching.  ‌Whether you’re diving into new Ultra features, exploring accessibility tools, or joining us for a workshop, we’re here to help you…


Turnitin Maintenance – 10-25-25

Complete October 25, 2025: The scheduled maintenance is complete. If you have any issues accessing Turnitin, Turnitin Draft Coach, or Gradescope, please clear the cache in your internet browser. Turnitin has an upcoming 6 hour maintenance window. When: Saturday, October 25, 2025 ; 10:00 AM – 4:00 PM CDT CIT supported tools: Turnitin, Turnitin Draft…


Resolved – Blackboard Third-Party Links Error

Resolved The issue is resolved Duration: September 10, 2025 9:31 AM – 12:07 PM CDT If you are still experiencing issues accessing third-party tools please contact the Center for Instructional Technology for more troubleshooting. Monitoring Blackboard Support has implemented a fix for the LTIs connection and are monitoring the results. Issue Blackboard is reporting that…


Known Issue – Google Chrome Homework Help

Issue We are aware that the new update of Google Chrome (Version 139.0.7258.155 (Official Build) (arm64) inserts a  “Homework help” button in the URL bar. This feature is part of the internet browser and not part of Blackboard, our learning management system. Support As part of the Google Chrome browser, this tool is not under our…


Resolved – Blackboard Ultra and OneDrive

Resolved The Office of Information Technology and CIT have resolved the issue with the connection between Blackboard Ultra and OneDrive. When connecting to OneDrive from the Blackboard content editor, users will be prompted to login to Microsoft with their UA or Crimson email address and password. After authenticating through DUO, users should see the file…


Resolved – Panopto slowness & error message 9-3

Resolved Users should now be able to access Panopto and view Panopto videos in Blackboard. Panopto Support is continuing to investigate the root cause and monitoring cloud metrics to ensure the issue is resolved. Duration: 7:42 AM – 9:07 AM, September 3, 2025 Issue Users may receive an error message when logging into Panopto or…


September 2025 Newsletter

As the semester gains momentum, CIT is here to support your teaching with technology. Whether you’re exploring Blackboard Ultra, planning a classroom visit, or stopping by one of our tabling events, we’re ready to help you create engaging, accessible learning experiences. Let’s make this fall a season of creativity, confidence, and connection. Office Hours Stop by anytime…


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