Category Known Issues


Resolved: Delays with prescheduled messages in Blackboard due to time change

3/16 @ 11:21 AM CDT – Currently there is an issue with prescheduled messages being sent an hour later than expected due to the time change. Messages appear to be sending at the correct time in the user interface but actual delivery is delayed by one hour. The Development team is working towards a resolution.…


Resolved: Emergency Turnitin Maintenance

Turnitin is currently undergoing Emergency Maintenance. The Turnitin integration in Blackboard may be intermittent or inaccessible during this period. See more about the status of this issue: https://turnitin.statuspage.io/incidents/36xnw1xg8smx Update 1:28 PM CST 3/12: Emergency Maintenance is complete. For all customers using Turnitin Feedback Studio, we have restored the ability to submit papers and view similarity…


Resolved: Users Unable to Submit or View Similarity Reports in Turnitin

Turnitin users are currently experiencing an unexpected service disruption when viewing similarity/originality reports. During this time, users  may find they are unable to make a submission or view their Similarity Report.  For updates on this Turnitin issue: https://turnitin.statuspage.io/incidents/1kg2yx4bffn6 Resolved by Turnitin March 1 – Reported outage duration, March 1 9:00 am – 1:00 pm CST


Sporadic Issues Viewing Peermark Feedback

Some instructors and students are facing sporadic issues navigating to and viewing Peermark reviews in Turnitin. Users unable to view or navigate between peer reviews. Please ensure you are accessing feedback correctly (feedback how-to video for students here) and contact us if the reviews are still unavailable.


Resolved: Blackboard Learn Channel in MyBama not opening courses

Resolved: The Blackboard Learn course list in myBama is not currently directing users to Blackboard successfully. To access Blackboard Learn courses from myBama, select More at the top of the screen and choose Blackboard. Users can also log in to Blackboard Learn directly at ualearn.blackboard.com using myBama credentials.  


UPDATE CHROME: Chrome is 16 hours behind computer’s time

Dates and times Chrome displays on websites may not match your local clock. This bug apparently has been resolved with the newest version of Chrome. Please update the browser to avoid any issues with incorrect dates/times.


Partial Zoom Outage

Update 7pm – This outage has been resolved. More information is available on the Zoom status website: https://status.zoom.us/incidents/c9ycgpsdfzgb. Zoom is investigating reports from a subset of users that they are unable to access the Zoom website and/or are having issues starting/joining meetings. Zoom recommends any impacted users dial into their meetings while the issue is…


Missing Blackboard Courses

Some users are not able to see their Spring 2021 Blackboard Learn courses. The issue has been identified and is being repaired. Please contact CIT if Spring 2021 courses in which you are enrolled are not listed in your Blackboard Learn course list: cit@ua.edu or 205-348-3532


12/9 – Resolved: Turnitin Performance Degradation

Turnitin is currently experiencing an unexpected service degradation. During this time, you may find that you are unable to view submissions and/or Similarity Reports.  If you would like to track Turnitin’s progress in resolving this issue, please visit the Turnitin status page at https://turnitin.statuspage.io. Resolved 12/9, 6:00 pm CST – Degradation was encountered between 9am…