Author Erin Warner


Known Issue – Simple Syllabus access problems

We have received a number of reports that some faculty users are unable to access Simple Syllabus. If you are experiencing issues while attempting to access this tool, please complete the following troubleshooting steps: If the issue, or error, persists, please contact the Center for Instructional Technology for more information and assistance.


Resolved – Cengage Update in Blackboard

CIT is finished with the update. Please let us know if you experience any errors moving forward. CIT is beginning an update to the Cengage integration with Blackboard. Users may experience momentary delays in access if they attempt to access a Cengage link while it is actively in the migration process. If you experience any…


Known Issue – Turnitin Assignments remove ETS rater 12-31-24

Turnitin will be removing e-rater from all of its products as of December 31, 2024. This feature will be removed because Educational Testing Services (ETS) will no longer be supporting their e-rater grammar service in 2025. Students can use Turnitin Draft Coach to provide grammar checks while drafting in Microsoft Word on the Web. If…


Known Issue – Required Update to Blackboard Mobile App 12-6-24

On Friday, December 6, 2024, all mobile users must update the Blackboard mobile app on their mobile device. Without the update, the app will not function properly. Any user who does not update their app will see a red banner indicating session expiration. If you have any questions, please contact the Center for Instructional Technology.…


Resolved – Turnitin QuickMarks Issue

Resolved 11/14/24: Turnitin Support has resolved many of these issues individually. If you are still experiencing issues with viewing feedback or QuickMark comments, please contact CIT for further troubleshooting.   Turnitin Support is investigating and issue with the visibility of QuickMarks and comments while grading in the Feedback Studio. QuickMarks and comments are the annotations…


Blackboard Scheduled Downtime 12-21-24

Anthology (Blackboard’s parent company) will be performing scheduled maintenance. This maintenance will ensure optimal performance, security, and up-to-date technology. Expected downtime: 6 hours Impact: UA’s Blackboard will be unavailable to all users during this maintenance. When: December 21, 2024 ; start time 1:16 AM Please contact the Center for Instructional Technology if you have questions…


Known Issue – Simple Syllabus syllabi status error

Simple Syllabus is experiencing a bug on their end that may cause the following issues: Some users may experience an issue with the status of their syllabus showing Complete but not Published. When attempting to publish, users may receive an error message that states, “This syllabus will be published when the following component is created:…


Resolved – Turnitin Service Incident 10/28

Update: Issue Resolved The incident occurred between 9:30 AM and 2:05 PM on 10/28/24. Visit Turnitin’s status page to view the incident report. Turnitin is experiencing an unexpected service incident. Users may experience slowness and/or error messages when accessing the tool or submitting and accessing reports. This incident began around 11:52 AM on 10/28/24. We…


Known Issue – Blackboard email notifications issue

CIT received multiple reports of issues with the Send Email tool and issues with Blackboard email notifications. Anthology Support is aware of this issue and they are working to resolve it. This issue began around 9:30 AM on October 7, 2024. Update, 10/8/24: Anthology’s investigations identified the issue was due to email notification infrastructure becoming…