Author Erin Warner


Clicker software updated on classroom computers

Look for the Point Solutions icon on classroom computers! Last year, TurningTechnologies merged with Echo360.  The software and mobile app changed their name to Point Solutions, and the classroom computers will have the updated version of the software. The processes in the desktop software (for instructors) are the same, but with new branding from Echo360.…


Known Issue: Reminder for Turnitin Maintenance on Jan 14

Turnitin will take an 8 hour maintenance window on Saturday, January 14 from 11:00 AM CT – 7:00 PM CT. The following CIT supported services are unavailable during these times: Turnitin Draft Coach Gradescope Feedback Studio for iOS If you have any questions, please make a request through the CIT Support Portal.


Known Issue: Turnitin Maintenance Jan 14

Turnitin will take an 8 hour maintenance window on January 14 from 11:00 AM CT – 7:00 PM CT. The following CIT supported services are unavailable during these times: Turnitin Draft Coach Gradescope Feedback Studio for iOS If you have any questions, please make a request through the CIT Support Portal.


Qualtrics will require Duo after Dec. 15

Beginning Thursday, Dec. 15 Duo will be required to access Qualtrics accounts. Users will receive a Duo prompt after logging in with myBama credentials at Qualtrics.ua.edu. Duo is required for many other applications including Box and Microsoft 365. For more information about Duo, visit OIT’s Duo two-factor authentication page.


Instructional Technology News – November 4, 2022

Hello from your colleagues in CIT! Below you’ll find resources to help with your teaching needs, as well as announcements and workshops. If you need help with instructional technology, please contact cit@ua.edu. Introducing Dr. Karen Burns, CIT’s Assistant Director of Education and Outreach! I am excited to serve in this new role! I have been…


RESOLVED: Pearson MyLabs & Mastering unavailable in Blackboard

Update 11/3/22 10:36 AM: Pearson reports the issue as resolved. RESOLVED: The issue with MyLabs & Mastering customers receiving a 504 error has been resolved. Thank you for your patience We are aware of an issue with Pearson MyLabs & Mastering in Blackboard. Pearson’s status page lists this service disruption starting at 9:44 AM on…


Resolved – Blackboard files error

Update Oct 25 3:24 PM: Blackboard Support reports that the Blackboard files issue was with one of their vendors and is now resolved. If you are still seeing the error, please clear the cache in your internet browser. If the issue persists contact the Center for Instructional Technology. — We are aware of an issue with access…


Known Issue – Courses not Syncing to Blackboard

Update Oct 25 8:45 AM: Events continue to pass through the queue for course creation and enrollment sync. Delays are possible with a large amount of courses being created. — Update Oct 24 4:40 PM: Events are passing through the queue for course creation and enrollment sync. If you are still having issues with this…


RESOLVED – Mediasite Unavailable

Friday October 21, 2022 @ 10:41 AM: At this time, all issues have been resolved relating to Mediasite. If you experience any further issues, please contact UA Online Technical Support. Mediasite is currently unavailable for all users. Mediasite is the video platform used in UA Online and Early College courses. An update to the platform…


Known Issue: Old Turnitin assignments unsupported

In May 2022, we updated the method used for connecting Blackboard to Turnitin. This update brought some user interface changes and allows for more system updates in the future. Turnitin Support has confirmed that their support for the previous Turnitin tool ended on August 31, 2022. For more information about these changes, please visit our…