News

UA’s Blackboard system has returned.

We have just received notification that UA’s Blackboard system is down. We are engaging Blackboard Support about this issue.

Blackboard will generate an error if a file with an apostrophe in its filename is uploaded. The fix is to avoid using apostrophes in filenames.

There is a known issue that Collaborate users are unable to upload PowerPoint files in Collaborate on Mac OS High Sierra. More information can be found in this Blackboard article.

Between the hours of 11 p.m. June 3 and 5 a.m. June 4, Blackboard, Inc. technicians will be performing maintenance on the data center that serves UA’s instance of Collaborate. During this window, users will potentially experience intermittent connectivity issues.

We are getting reports that the Blackboard course menu will disappear under certain circumstances.  The fix is to log out of Blackboard, clear your browser’s cache, then restart the browser.

Users who attempt to upload .docx files to Blackboard using Safari report receiving an error message stating that the file can’t be uploaded. A Blackboard Support ticket about this issue is being created. The workaround is to use Chrome or Firefox to upload .docx files.

UA’s instance of Blackboard will be updated starting at 8:30 p.m. May 9. The update is scheduled to be completed by noon May 11. During the update window Blackboard will be unavailable.

10:00 a.m. CDT – Some Collaborate users are experiencing connection timed out messages when attempting to join sessions. Users already connected to sessions should not be affected. Collaborate DevOps is  working to investigate and resolve this issue

Some UA Blackboard users experienced a period of unavailability between 1:18 – 3:37 a.m. April 17. Blackboard technicians are investigating.