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Respondus Monitor encountered issues processing the proctoring data and videos for a number of exams taken on Thursday 4/30 and Friday 5/1. A patch for the problem has been created and the affected exam sessions were scheduled to be reprocessed over the weekend, as soon as the patch clears QA. Exams using Respondus Monitor since…

When using Chrome, sometimes large, multi-page PDFs do not display past first or second page. This may also occur with certain PDF viewer browser extensions (plug-in), such as the Adobe Reader plugin. Workaround: Disable problematic plug-in or use Firefox. More on supported browsers.

Respondus Lockdown Browser is a browser that locks down a testing environment within Blackboard. Students taking exams which require Lockdown Browser will not be able to access any other browser functions or applications on the computer being used until the exam is complete. Instructors may require their students to use Respondus Lockdown Browser to lock down the testing…

Resolved: The issues impacting the SJC1 region are now resolved following changes by an upstream networking provider — Qualtrics is currently investigating connectivity issues for the eastern part of the US. For more information: https://www.qualtrics.com/status/

Resolved – Due to an unexpected network issue, you may have been unable to access Turnitin or iThenticate today. Some users may have been able to access these services but would have experienced degraded performance. Users accessing Turnitin via integrations were also impacted by this disruption. Service has been restored. Turnitin encountered a disruption between…

Updated software is secure software. OIT Security recommends that all Zoom software be updated as soon as updated software is released. By updating to the latest version, you will receive security patches and upgrades to ensure the security of your computer and also your meetings. You may have a message when opening Zoom that you…

Panopto is investigating increased latencies and error rates. Some students are reporting error messages referencing technical difficulties. More on the Partial Service Disruption from Panopto- http://trust.panopto.com/ Update, April 2, 8:43 am: After overnight maintenance, Panopto is fully operational.

The latest version of Panopto for Mac will not work with macOS 10.12 (Sierra). We recommend upgrading your OS version. Panopto System Requirements How to Update your Mac

Blackboard Learn Scheduled Maintenance Blackboard Learn will be unavailable Saturday, March 28 from 2:30am – 6:30am CST while scheduled maintenance is conducted.