Blackboard will be performing unscheduled infrastructure maintenance for Collaborate Ultra in US (AWS Virginia) on Saturday, March 14, 2020 from 1:00 PM EDT (Eastern Daylight Time) GMT -4 hours to Saturday, March 14, 2020 6:00 PM EDT (Eastern Daylight Time) GMT -4 hours. The expected duration of downtime for this work is 3 hours, during…
On Friday, March 20th, 2020, between the hours of 1:00 a.m. – 5:00 a.m. CDT, Blackboard Cloud Services will be performing network maintenance on the data center that houses UA’s Blackboard Learn instance. While they anticipate no interruption in service as a result of the work being performed, they cannot entirely rule out periods of…
MacOS users that have upgraded their operating system to Catalina (10.15) are unable to use their webcam in Blackboard Collaborate Original sessions. After upgrading to MacOS Catalina (10.15), users will receive a “No video sources found” error when attempting to use their webcam.
Update – Last week, during a UA-initiated technical process, an incident occurred that deleted the Blackboard Learn accounts for about 200 students. The enrolled students have been added back into their spring 2020 Blackboard Learn courses, but we are still attempting to recover access to their course work for this semester. All affected instructors and…
Turnitin had a brief, limited-impact 1 hour outage this morning between the hours of 4:41 a.m. – 5:49 a.m. CST. Users may have been unable to view Similarity Reports in Turnitin. Service has been restored.
After April 30th, 2020, Box will end support for Box Drive, Box Sync, Box Tools & Box Notes Desktop on Mac OS X 10.13. Per Box’s OS support policy, they will maintain support for Box on the two latest versions of Mac OS X. To continue to enjoy Box support, please be sure you’re on…
Blackboard Collaborate Support reports that all services are now available.
Tuesday, February 4, 2020 8:20 a.m. CST – Collaborate Original users may be experiencing trouble connecting to sessions or performance/latency issues while in sessions. If you have trouble connecting, please try again. Blackboard technicians are investigating the root cause of this issue.
Students enrolled in courses that use McGraw Hill assignments may receive an error when viewing their calendar in any course. Deselecting the course using McGraw Hill and refreshing the page populates assignments for all other courses.
myBama will be unavailable from 5 a.m. – 10 a.m. on Jan. 26 due to maintenance. During this maintenance window, as always, UA’s Blackboard Learn instance can still be reached via the direct URL at ualearn.blackboard.com.
