Category Known Issues

Turnitin is currently experiencing a service disruption that is affecting all of their customers. Their engineering team is currently working to resolve the issue.

We are getting reports that instructors are getting sporadic error messages in Blackboard. Please take a screenshot or copy the text of the message and contact our office with these details.

We have discovered that UA’s Blackboard instance is affected by a known issue where some users see “Undefined00” in their grade center cells if they have their language pack set to the custom English language pack instead of the default.

Turnitin began experiencing service issues at approximately 1am. The underlying problem has been identified and a fix has been implemented. Paper submissions are working, they are just happening slowly, and the situation will improve over time.

Box is ending support for older versions of its apps as of November 12, 2018, due to security improvements. Box end users will need to update their apps (Box Sync, Box Drive & Box Edit) prior to that date to continue using them.

There is a known issue where Google Chrome is not opening the clicker registration page when clicking the registration link in Blackboard. Students will need to use another browser until this issue is resolved.

Access to Tegrity through ua.tegrity.com has been restored.  Users should now also be able to log in and record directly from the Tegrity recorder application.

Login via ua.tegrity.com and through the Tegrity recorder application is currently unavailable.  Users can still access Tegrity through the “Tegrity Classes” button in their Blackboard courses.  This issue is also affecting several other institutions.  Tegrity’s engineers are investigating the problem.

Blackboard Collaborate will be unavailable Wednesday, August 1, 2018 from 3:00 AM to Wednesday, August 1, 2018 at 5:00 AM. All Mac users will need to download the new Mac launcher 1.5.0.

Box will be performing an update to the Box Drive for Windows application beginning June 19. Box Drive users should accept the Box Drive upgrade when prompted to do so. Previous versions may stop working by June 26, so please accept the update when you receive notification that it is available.  Contact the IT Service…