Category Known Issues

There is a known issue that Collaborate users are unable to upload PowerPoint files in Collaborate on Mac OS High Sierra. More information can be found in this Blackboard article.

We are getting reports that the Blackboard course menu will disappear under certain circumstances.  The fix is to log out of Blackboard, clear your browser’s cache, then restart the browser.

Users who attempt to upload .docx files to Blackboard using Safari report receiving an error message stating that the file can’t be uploaded. A Blackboard Support ticket about this issue is being created. The workaround is to use Chrome or Firefox to upload .docx files.

10:00 a.m. CDT – Some Collaborate users are experiencing connection timed out messages when attempting to join sessions. Users already connected to sessions should not be affected. Collaborate DevOps is  working to investigate and resolve this issue

Some UA Blackboard users experienced a period of unavailability between 1:18 – 3:37 a.m. April 17. Blackboard technicians are investigating.

Safari version 11.1 released in early April may cause students and instructors to see a time out message when attempting to upload a file to Blackboard. Please use Firefox or Chrome browsers for file uploads.

The Turnitin system is experiencing sporadic outages that began around 7:00 AM this morning. Turnitin Status updates can be found on Twitter.

Turnitin reported that users had difficulty viewing paper submissions from 7:45 AM to 11:55 AM on March 28.

Some Turnitin users were unable to view submissions in Feedback Studio between 10:00 PM on Monday, March 26 and 12:40 AM on Tuesday, March 27.

Blackboard engineers will be performing maintenance on the data center that hosts UA’s instance of Blackboard Collaborate between 4-5 a.m. CDT March 20. The Collaborate system will be unavailable during this time.