Friday October 21, 2022 @ 10:41 AM: At this time, all issues have been resolved relating to Mediasite. If you experience any further issues, please contact UA Online Technical Support. Mediasite is currently unavailable for all users. Mediasite is the video platform used in UA Online and Early College courses. An update to the platform…
In May 2022, we updated the method used for connecting Blackboard to Turnitin. This update brought some user interface changes and allows for more system updates in the future. Turnitin Support has confirmed that their support for the previous Turnitin tool ended on August 31, 2022. For more information about these changes, please visit our…
LockDown Browser for Mac, version 2.0.9.02, has been released. This release contains improvements to security and minor bug fixes. Existing installs of LockDown Browser will NOT be auto-updated at this time. To obtain the latest version (2.0.9.02) use the “Check for Update” feature or run the full installation program. Respondus Lockdown Browser can be downloaded…
LockDown Browser for Windows, version 2.0.9.04, has been released. This release includes accessibility improvements, a new search function, and security improvements. Existing installs of LockDown Browser will be auto-updated shortly. To obtain the latest version (2.0.9.04) run the full installation program.
We are aware of an issue with students using the Respondus Lockdown Browser app on an iPad. Students may receive an error message, in Blackboard, that says “Either you are not logged in or you do not have the appropriate privileges to perform this action. You may have access to other parts of the course.”…
Students may encounter an error on a Mac computer regarding the “SSInvitationAgent”. The error message prompts users to go into their Sharing settings to uncheck boxes. This action may not resolve the issue. Respondus Support posted alternative steps to resolve the SSInvitationAgent error. We have tested the linked steps and it resolved the issue. Respondus…
Turnitin engineers are aware of an issue where students are not able to access all the peer reviews they received from their assignment inbox. Turnitin will launch either the first peer review or self-review only. As a workaround, please launch the first peer review from the assignment inbox and use the navigation arrows at the…
Troubleshooting for “You have not logged in yet or your session expired,” or other connectivity and IP address error messages: “Forget” non-Eduroam networks How to forget a Wi-Fi network on your iPhone, iPad, iPod touch, or Mac How to forget a Wi-Fi network on your Windows 10 PC Disable MAC Randomization in Windows Some versions…
Update: @12:42 PM: Blackboard is now available. If you experience any issues accessing Blackboard, please submit a request with the Center for Instructional Technology. We will post any new information when we receive it. Blackboard is experiencing unplanned downtime. We are working with Blackboard Support to resolve this issue and we will update this post…
Update September 7, 2022 @ 4:04 PM: Panopto Support resolved the issue. Users should no longer receive error messages while recording/viewing content. Panopto Support is aware of an issue that is impacting Panopto recorder webcasts on roughly half of all customer sites. Customer webcasts using a Panopto recorder may fail to start or fail to…
