News


Qualtrics – Classic Reports End of Life

Effective June 30, 2020 Qualtrics will no longer support or provide access to Classic Reports. All surveys and data will remain intact. Qualtrics now supports and encourages all users upgrade to the Advanced Reports experience. Advanced Reports offers a number of benefits including a new simplified user experience, better application performance and increased stability in…


Panopto Downtime – June 27, 2020

The Panopto cloud will be updated on June 27th, 2020.  This update will require approximately 3 hours of downtime beginning at 8pm Central Time. During the downtime, users will not be able to access Panopto videos, and any attempts to upload new recordings will result in a “Server unable to connect” message.


Gradescope workshop

Gradescope is now being integrated with UA’s Blackboard Learn system. It is often used for evaluating handwritten responses, programming, diagrams, formulae, and other coursework that can be challenging to assess virtually. Join us for the online workshop and learn how instructors use Gradescope. The workshop will offer guidance on how to deliver assessments remotely and…


UA System Hosts Virtual Scholars Institute

This month The University of Alabama System will be hosting its 13th Annual Scholars Institute. For the first time, this year’s Scholars Institute will take place as a series of online events. The institute kicks off Friday, May 15 at 10am with a virtual presentation offering an overview of how the UA System community is responding…


Respondus Monitor Processing Delays

Respondus Monitor encountered issues processing the proctoring data and videos for a number of exams taken on Thursday 4/30 and Friday 5/1. A patch for the problem has been created and the affected exam sessions were scheduled to be reprocessed over the weekend, as soon as the patch clears QA. Exams using Respondus Monitor since…


Multiple Page PDFs do not Display Properly in Some Browsers

When using Chrome, sometimes large, multi-page PDFs do not display past first or second page. This may also occur with certain PDF viewer browser extensions (plug-in), such as the Adobe Reader plugin. Workaround: Disable problematic plug-in or use Firefox. More on supported browsers.


Respondus Lockdown Browser Information

Respondus Lockdown Browser is a browser that locks down a testing environment within Blackboard. Students taking exams which require Lockdown Browser will not be able to access any other browser functions or applications on the computer being used until the exam is complete. Instructors may require their students to use Respondus Lockdown Browser to lock down the testing…


Resolved: Qualtrics Degraded Performance 4/21

Resolved: The issues impacting the SJC1 region are now resolved following changes by an upstream networking provider — Qualtrics is currently investigating connectivity issues for the eastern part of the US. For more information: https://www.qualtrics.com/status/


Resolved: Turnitin Service Disruption 4/21

Resolved – Due to an unexpected network issue, you may have been unable to access Turnitin or iThenticate today. Some users may have been able to access these services but would have experienced degraded performance. Users accessing Turnitin via integrations were also impacted by this disruption. Service has been restored. Turnitin encountered a disruption between…


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