Resolved: This issue was resolved around 5:45 PM on 6/13/23. We are aware of an Amazon Web Services (AWS) degradation that is impacting some of our tools accessed through Blackboard. Users may receive an error message when attempting to launch various third-party tools. CIT is working with Blackboard Support and monitoring the AWS service page.…
Update 6/13/2023: This issue has been resolved. CIT is aware that people.ua.edu website is unavailable at this time. Users are receiving a “404 Error – Page not found” message when attempting to access the site. We are working with support to resolve this issue and will update this page with any new information. If you…
CIT is aware of an upcoming Panopto update affecting Mac users and the Panopto desktop application. Panopto for Mac is upgrading to version 13.0.0. This version will require at least macOS 11. This means those using macOS 10.15 or older will be required to upgrade to macOS 11 or newer. This upgrade will be applied…
The Center for Instructional Technology is the support contact for UA’s new syllabus tool, Simple Syllabus. Here are some answers to the most common questions: Syllabi “due date” notifications are sent a week before, the day of, and a week after a term starts, even if a particular section does not meet until later in…
The Gradescope website will undergo maintenance on Sunday 11th June at 10:00 AM -10:30 AM CT. During this time, all features of Gradescope will not be accessible. Users accessing the service via an integration, or through our mobile app, will also be unable to do so.
Some off-campus users are receiving an error message when attempting to access Blackboard. We are in contact with Blackboard Support and will update this post as we receive more information. If you are unable to access Blackboard, please visit our Knowledge Base article: Blackboard Server Error Troubleshooting. If you have any questions, please contact CIT…
Update (4/26 @ 2:30 PM): This issue has been resolved, but some users may still experience problems accessing our Blackboard site. Blackboard Support has provided reasoning for temporary issues after yesterday’s global DNS issue: …the DNS server propagation process may not have completed for those who are connected to certain Internet Service Providers (ISPs). However, please…
Resolved: Blackboard Support reports all issues have been resolved & sites are operating normally since 9:20 AM CT. If you continue to see an error message or if have any questions, please contact us through our support portal. Blackboard Support is investigating a global DNS issue affecting access to its sites. Users may receive an…
Respondus has announced support for Windows 7 will end on June 28, 2023. Several technologies they rely on are ending their support for Windows 7 on that date, which means LockDown Browser will also cease working on Windows 7 computers at that time. Students using Windows 7 will need to upgrade to Windows 10/11 or find…
Update 3/10/23: The issue is resolved. If you are still getting an error message, please submit a request through our support portal. We are aware of an issue with outgoing emails in Qualtrics. All UA Qualtrics users that attempt to send email responses will receive an error message that states “Weekly email limit reached. You’ve…
