Resolved
Resolved 5:53 PM CDT: All issues with access and slowness should be resolved for the following tools:
- Blackboard
- Gradescope
- Panopto
- Qualtrics
- Respondus Monitor
- Turnitin
Duration: October 20, 2025 ~2:00AM – 6:00PM CDT
If you are still experiencing any slowness or issues with accessing instructional technologies please contact the Center for Instructional Technology for more troubleshooting.
Update
Update 4:30 PM
Amazon Web Services (AWS) is experiencing a service issue in the US East 1 region. This is causing issues with multiple instructional technologies and affects how users can access them. The following are ongoing:
- Qualtrics: Experiencing intermittent issues with user access.
We’ll update this post again once the vendors report new information.
Issue
Amazon Web Services (AWS) is experiencing a service issue in the US East 1 region. This is causing issues with multiple instructional technologies and affects how users can access them. The following are ongoing:
- Blackboard: Experiencing intermittent issues with user access.
- Panopto: Content processing or other long-running operations may take longer than expected to process.
- Respondus Monitor (webcam): Experiencing intermittent issues with user access.
- Qualtrics: Experiencing intermittent issues with user access.
Support
All vendors are working with Amazon Web Services to mitigate and resolve the issue. We will update this post when all issues have been resolved.