Author Dr. Rachel Thompson

The Turnitin system experienced slowness and brief periods of unavailability from 11: 50 AM until 1:30 PM on Friday, February 16.

Inline grading in Blackboard via Box View does not allow for commenting on Excel files at this time.

Blackboard was unavailable from 8:47 am until 8:50 am on Saturday, January 20th due to system maintenance.

The Box View inline grading tool was not available from 12:45 PM-3:00 PM on Jan. 10.

Students and instructors may see a Download message saying “This file is being converted. The estimated wait time is __ seconds”, but the file does not show in the assignment window in the estimated time. The current work around is to refresh the browser so that the assignment will appear in the window. Blackboard support…

Some instructors see an “Access Denied” error message when setting up the OIRA Syllabus Link tool in a Blackboard course. The workaround is to click “OK” on the error page, then click “Cancel” when the OIRA Syllabus Link tool reappears.  The link will be created at this point. This is most likely to happen for…

All currently enrolled students are required to use DUO for authentication into myBama. DUO is supported by the IT Service Desk.

The Blackboard system time out period for no activity is 3 hours. Some users experienced a Blackboard time out prior to the 3 hour limit. The recommended practice is to close the myBama tab or window after going to Blackboard from myBama. This will prevent a myBama time out from impacting Blackboard use.

Updates for clicker and mobile device polling became available in Fall 2017.

We have heard of sporadic cases of students and faculty who open a Blackboard course and do not see the menu on the left side of the course. This appears to be related to opening Blackboard in a browser that has been sized under 1000 pixels which includes using a browser on a cell phone.…