Known Issue – Panopto Playback Statistics
- June 6th, 2024
- in Known Issues
Panopto discovered an issue with video playback statistics beginning on May 30th and 31st.
What is the issue?
Video playback statistics for the minutes delivered are not recorded if the browser tab loses focus of the window containing the viewer [user switches tabs or rearranges windows in a way that hides the browser window containing the viewer]. Even if the viewer is only hidden for a brief period of time, playback statistics will no longer be recorded for that user’s view of the video unless the video is refreshed by reloading the page.
A view will still be recorded in this scenario but the playback minutes are not. Unfortunately, all affected viewing data will be lost.
When will this issue be resolved?
Panopto is releasing a hotfix to address this issue at the end of business hours on June 6, 2024.