Known Issue – Blackboard Annotate and AI Errors

Issue

There is a global outage in the Anthology Microsoft Azure tenant account. This affects Blackboard Ultra courses in two ways:

  • Blackboard Annotate, the inline assignment grader, is unable to convert documents to PDFs.
  • AI services will not respond to requests.

Duration: Started at 12:25 PM CST, August 25, 2025

Solution

Anthology, Blackboard’s parent company, is aware of the issue and is working to resolve the issue. We will update this post with any new information.