LockDown Browser Requirements

Lockdown Browser takes the place of a standard web browser (Firefox, Chrome, Safari) and must be installed on a Windows or Mac computer. Watch this video to get a basic understanding of LockDown Browser:

Introduction to Respondus Lockdown Browser for Students (video)

Note: LockDown Browser is not available for download on Chromebooks. It can be downloaded on an iPad, but permission to use iPad must be granted by the instructor in the LockDown Browser settings.

Download LockDown Browser

Download and install LockDown Browser from this link:

https://download.respondus.com/lockdown/download.php?id=594613873

This link is also available on the My Institution page in Blackboard or on the OIT software page.

Using LockDown Browser on a Library Computer

Some computers and devices are not compatible with LockDown Browser – LockDown Browser Requirements

Computers are available to reserve in UA’s libraries. For more information on which computers are equipped with Respondus LockDown Browser and webcams, visit the Taking Tests in the Libraries (Respondus) guide

Using LockDown Browser

  • Open LockDown Browser from your applications or programs menu.
  • Log in to Blackboard Learn using your myBama credentials.
  • Navigate to your course and begin the test.

Note: You won’t be able to access tests that require Lockdown Browser with a standard web browser. If you do not use Lockdown Browser when required, you will be asked for a password and/or receive an error message will indicate that the test requires the use of LockDown Browser. Simply start LockDown Browser and navigate to the exam to continue.

Guidelines

When taking an online test, follow these guidelines for the best experience:

  • Select a location where you won’t be interrupted
  • Use a secure, reliable internet connection
  • Turn off all mobile devices, phones, etc. and place them out of reach
  • Clear your area of all external materials including books, papers, other computers, or devices
  • Remain at your desk or workstation for the duration of the test
  • LockDown Browser will prevent you from accessing other websites or applications unless specifically allowed
  • You will be unable to exit the test until all questions are completed and submitted

Student Troubleshooting Resources

Most issues with Lockdown Browser are related to connectivity or firewall settings. To minimize issues:

  • Use a hard-wired Ethernet connection if possible, or locate yourself as close to the router or access point as possible
  • Restart the computer and shut down all other programs running on the computer before you begin
  • Shut down anything else running on the network, such as gaming consoles or video streaming services
  • Restart the modem/router

Common Issues:

Cannot Detect or Configure Webcam
Spinning Wheel During Webcam Check
Video Connection Timed-Out Error
Update Check Failed: Error Code a4
Unable to connect to Respondus Server (AWS)

Getting Help

Several resources are available if you encounter problems with LockDown Browser:

  • The Windows and Mac versions of LockDown Browser have a “Help Center” button located on the toolbar. Use the “System & Network Check” to troubleshoot issues.
  • Respondus Support
  • If you continue to have issues, contact the Center for Instructional Technology: 205-348-3532 or cit@ua.edu